ADT Fire and Security PLC, a global leader in smart, healthy, and sustainable buildings, is hiring a Technical Support Advisor. You will provide phone-based technical support for security alarm systems to field engineers and customers. This is a full-time, office-based role on day shifts with variable start/finish times, including weekend work, at our M40 location.
What You'll Do
- Diagnose and troubleshoot security alarm faults.
- Use a broad range of monitoring and programming software.
- Deliver excellent customer service to external residential and commercial customers.
- Handle bespoke and high-security customer requirements with discretion.
- Assist field engineers to ensure remote connectivity to alarm systems.
- Handle admin tasks and maintain accurate records.
What We're Looking For
- An interest in problem-solving.
- Excellent communication skills.
- Ability to convey technical information to a non-technical audience.
Nice to Have
- Experience in technical problem-solving.
- Experience providing customer service over the phone.
- Background in customer service.
Benefits & Compensation
- Competitive Salary.
- Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays).
- Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
- Extensive Training Opportunities – Ongoing product training and cross-training, with access to outstanding resources.
- Collaborative Team Environment – Work with a supportive and encouraging team.
- Career Development – Growth opportunities with clear career ladders.
Work Mode
This is an onsite position based at our M40 location.
ADT Fire and Security PLC is an equal opportunity employer.
