ADT Fire and Security PLC, a global leader in smart, healthy, and sustainable buildings, is hiring a Technical Support Advisor. You will provide phone-based technical support for security alarm systems to field engineers and customers. This is a full-time, office-based role on day shifts with variable start/finish times, including weekend work, at our M40 location.

What You'll Do

Diagnose and troubleshoot security alarm faults.
Use a broad range of monitoring and programming software.
Deliver excellent customer service to external residential and commercial customers.
Handle bespoke and high-security customer requirements with discretion.
Assist field engineers to ensure remote connectivity to alarm systems.
Handle admin tasks and maintain accurate records.

What We're Looking For

An interest in problem-solving.
Excellent communication skills.
Ability to convey technical information to a non-technical audience.

Nice to Have

Experience in technical problem-solving.
Experience providing customer service over the phone.
Background in customer service.

Benefits & Compensation

Competitive Salary.
Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays).
Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
Extensive Training Opportunities – Ongoing product training and cross-training, with access to outstanding resources.
Collaborative Team Environment – Work with a supportive and encouraging team.
Career Development – Growth opportunities with clear career ladders.