Responsibilities
- Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
- Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
- Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
- Provide internal 2nd-level technical support to various teams.
- Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
- Analyze existing business workflows and participate in developing new process monitoring tools.
- Act as the primary escalation point for all brokerage system technical issues.
- Investigate and triage real time trade issues with internal and external parties.
Requirements
- Strong communication skills and must be fluent in English.
- A Bachelor's or apprenticeship in a technical discipline.
- A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
- Ability to work day shifts during Hong Kong business hours, including weekends and public holidays on a rotational basis.
- 1 – 5 years of experience in Linux/Unix systems and incident management. Fresh graduates with strong technical background will also be considered.
Nice to Have
- Knowledge of the securities and commodities markets.
- Prior experience in retail or institutional trade support.
- Experience with Unix / Linux style command line interfaces.
- Previous experience with scripting languages (e.g., Shell, Perl, Python).
- Desire to explore and learn new concepts, systems and technologies.
Benefits
- Competitive Salary, annual performance-based bonus and stock grant.
- Excellent health and welfare benefits including medical, dental, specialist and in-patient.
- Competitive package of Annual Leave.
- Corporate events including team outings, dinners, volunteer activities and company sports teams.
- Daily lunch ordered in house with fully stocked kitchen.
- Unique opportunity to gain exposure to global financial products, markets and clientele.
- Opportunities for career progression and job scope expansion in a global company with growing local presence.
- Hybrid work arrangement role permitting (4 days in office /1 day remote).
Team
Structure: Global team providing 24/7/365 operational support
