Constructor is seeking a Technical Integration Specialist to help customers improve search and discovery experiences on their websites and mobile apps. In this remote role, you will be the key technical liaison, guiding customers through integration with our services and ensuring their success.
What You'll Do
- Collaborate with customers to understand their technical integration needs and goals.
- Provide expert education and assistance on integrating with our APIs and utilizing our open source libraries.
- Assist customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success.
- Act as a liaison between customers and other technical resources to ensure a smooth integration process.
- Respond promptly to customer inquiries and provide clear and concise explanations, assisting in monitoring customer integration health.
- Maintain up-to-date knowledge of our products and services to effectively address customer questions.
- Document customer interactions, common issues, and solutions to improve support processes.
- Contribute to and assist in maintaining integration documentation and resources for customers and teammates.
What We're Looking For
- Proven experience in customer support or technical support roles.
- Strong knowledge of web services, APIs, and integration best practices.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical audiences.
- Detail-oriented with a commitment to delivering exceptional customer support.
- Problem-solving skills and a proactive approach to issue resolution.
- Able to support customers and team members between 12pm and 8pm UTC (9am to 5pm São Paulo time).
Nice to Have
- Experience working with open source libraries, JavaScript web application development and integration patterns.
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
Technical Stack
- APIs
- Open source libraries
- JavaScript
Team & Environment
Work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers.
Benefits & Compensation
- Base salary range between $80k and $120k USD.
- Unlimited vacation time, with a strong encouragement to take at least 3 weeks per year.
- Fully remote team – you choose where you live.
- Work from home stipend.
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
- Maternity & Paternity leave for qualified employees.
- Regular team offsites to connect and collaborate.
Work Mode
This is a fully remote position based in the AMER region.
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
