Responsibilities
- Act as a technical point of escalation for cross-functional teams
- Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments
- Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges
- Function as a subject matter expert regarding product idiosyncrasies and client integrations
- Report, troubleshoot, and take ownership of incidents through resolution
- Support product testing and rollouts
Requirements
- Bachelor’s degree with 2+ years of experience in a implementations, technical account management, or client-facing technical support role
- Ability to adapt and thrive in a product knowledge-heavy environment
- Strong analytical and problem solving skills
- Experience troubleshooting sFTP, API, and data concerns
- Capacity to prioritize and handle multiple projects simultaneously
- Strong interpersonal and cross-functional skills
Nice to Have
- Knowledge of Dell Boomi or willingness to learn Dell Boomi
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Additional Information
- Occasional need to work outside of normal business hours may be required
