DailyPay is hiring a Technical Engagement Analyst to focus on technical client support, integration, and data optimization for existing clients. In this role, you will act as technical support to client-facing teams and strategize with stakeholders to implement improvements to client data exchanges.

What You'll Do

Act as a technical point of escalation for cross-functional teams.
Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments.
Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges.
Function as a subject matter expert regarding product idiosyncrasies and client integrations.
Report, troubleshoot, and take ownership of incidents through resolution.
Support product testing and rollouts.

What We're Looking For

Bachelor’s degree with 2+ years of experience in implementations, technical account management, or client-facing technical support.
Ability to adapt and thrive in a product knowledge-heavy environment.
Strong analytical and problem solving skills.
Knowledge of Dell Boomi or willingness to learn.
Experience troubleshooting sFTP, API, and data concerns.
Capacity to prioritize and handle multiple projects simultaneously.
Strong interpersonal and cross-functional skills.
Occasional need to work outside of normal business hours may be required.

Technical Stack

Dell Boomi
sFTP
API

Team & Environment

You'll join a small but mighty team and work cross-functionally with Client Success Managers, Implementation Managers, Client Support Analysts, Mission Control, and other teams.