Chime is hiring a Technical Enablement Program Manager

Chime is looking for a Technical Enablement Program Manager to join our team. You will design, execute, and continuously improve technical enablement programs across the Field Engineering organization (Solution Engineering & Professional Services). Your mission is to build practitioner-level technical competence through structured onboarding, upskilling, and certification tracks.

What You'll Do

• Build and own enablement programs including onboarding, hands-on workshops & labs, virtual training, and certification tracks.
• Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions.
• Own the calendar and manage program launches, iterations, and refreshes.
• Lead onboarding for field engineering new hires to ensure technical hires ramp quickly and confidently.
• Maintain a continuous learning roadmap to keep all technical audiences current with product updates and best practices.
• Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy.
• Serve as a trusted partner to field engineering, graph academy, and product teams to understand challenges and enablement needs.
• Drive alignment with leadership on prioritization, resource trade-offs, and roadmap.
• Define and track meaningful KPIs (e.g., time-to-proficiency, certification pass rates, stakeholder satisfaction).
• Conduct retrospectives and root-cause analyses when programs underperform.
• Produce dashboards and regular reports to senior leadership and stakeholders.
• Facilitate or co-facilitate training sessions, workshops, or lab walkthroughs.
• Champion a culture of learning, feedback, and continuous improvement within the technical organization.

What We're Looking For

• 7+ years of experience in technical enablement, technical training, curriculum development, or related roles.
• Demonstrated experience designing, launching, and iterating multi-persona technical enablement programs.
• Strong program and project management skills.
• Excellent facilitation, presentation, coaching, and written communication skills.
• Proven stakeholder management ability to work with senior leaders, SMEs, and cross-functional teams.
• Experience using learning management systems (LMS), authoring/training tools, content repositories, and knowledge bases.
• Data-driven mindset with comfort defining and tracking metrics, dashboards, and deriving insights.
• Hands-on, get-things-done attitude; high initiative and ownership.

Nice to Have

• Experience managing certification, accreditation, or assessment programs.
• Previous experience in the field (solutions engineering, presales, professional services, or consulting).
• Experience with adult learning theory, instructional design, and best practices in technical pedagogy.

Team & Environment

You will be joining the Field Engineering organization (Solution Engineering & Professional Services), collaborating closely with technical practitioners, leadership, and cross-functional partners.

Benefits & Compensation

• Compensation range: $120,000 - $150,000 USD
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Certain leaves of absence
• Stock option grant
• Eligibility for an annual bonus (for certain roles)

Work Mode

This is a remote position open to candidates located in the Northeast US or Southeast US.

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience.