Responsibilities
- Assist customers with technical issues related to the booking platform.
- Troubleshoot and resolve customer inquiries efficiently.
- Provide guidance on using the platform's features and functionalities.
- Collaborate with the technical team to identify and fix bugs.
- Maintain up-to-date knowledge of the platform's features and updates.
- Ensure customer satisfaction through effective communication and problem-solving.
- Document and track customer issues using the ticketing system.
- Participate in training sessions to enhance technical skills.
- Contribute to the improvement of customer service processes.
- Handle customer feedback and suggestions constructively.
- Work closely with the support team to resolve complex issues.
- Monitor customer interactions and provide regular updates.
- Ensure compliance with company policies and procedures.
- Provide after-hours support as needed.
- Assist in the onboarding of new customers to the platform.
- Conduct follow-up calls to ensure customer issues are resolved.
- Maintain a positive and professional demeanor with customers.
- Participate in team meetings and discussions.
- Stay updated with industry trends and best practices.
- Provide feedback on platform improvements to the development team.
Nice to Have
- Experience with the booking platform.
- Familiarity with Icelandic language and culture.
- Knowledge of travel industry trends and standards.
- Experience with customer service in a tech environment.
- Familiarity with Agile methodologies.
- Experience with customer service analytics and reporting.
- Knowledge of customer service automation tools.
- Experience with customer service in a global context.
- Familiarity with customer service quality assurance processes.
- Experience with customer service in a startup environment.
Compensation
Competitive salary
Work Arrangement
Hybrid
Team
Part of a dynamic team focused on customer satisfaction and technical support.
What You'll Love About This Role
- The opportunity to work with a diverse and dynamic team.
- The chance to make a significant impact on customer satisfaction.
- A supportive and collaborative work environment.
- The ability to work in a hybrid setting, balancing remote and on-site work.
- The opportunity to grow and develop your technical skills.
- A competitive salary and benefits package.
- The chance to work with cutting-edge technology and tools.
- A focus on continuous learning and professional development.
- The opportunity to work in a vibrant and culturally rich city.
- A supportive and inclusive company culture.
What You'll Be Doing
- Providing technical support to customers using the booking platform.
- Handling customer inquiries and troubleshooting issues.
- Collaborating with the technical team to resolve complex problems.
- Documenting and tracking customer issues using the ticketing system.
- Participating in training sessions to enhance technical skills.
- Contributing to the improvement of customer service processes.
- Handling customer feedback and suggestions constructively.
- Ensuring customer satisfaction through effective communication and problem-solving.
- Providing after-hours support as needed.
- Assisting in the onboarding of new customers to the platform.
Not provided
