Skio is seeking a dedicated Technical Content Writer & Knowledge Specialist to join our Customer Experience team. Your primary focus will be creating and maintaining the technical knowledge resources that empower our customers and scale our support operations.

What You'll Do

Develop and maintain a comprehensive, user-friendly knowledge base for Skio's platform.
Write clear, accurate, and actionable technical content, including guides, tutorials, and FAQs.
Translate complex product features and updates into easily digestible customer-facing documentation.
Collaborate with Customer Experience, Product, and Engineering teams to identify and fill knowledge gaps.
Analyze content performance and user feedback to continuously improve documentation quality and usefulness.

What We're Looking For

Proven experience writing and structuring technical documentation for a software product.
Ability to explain complex technical concepts with clarity and a user-centric focus.
Strong organizational skills to manage and structure large volumes of information.
Excellent communication and collaboration skills to work cross-functionally.
A self-starter who proactively identifies opportunities to improve the customer experience through content.