Cytiva, a Danaher company, is seeking a Technical Analyst responsible for the operational aspects of IT support functions. This role serves as an on-site and remote technician, working closely with Executive users, Business Apps, Network, Server, and Information Security groups to deliver excellent support to employees.
What You'll Do
- Provide excellent hands-on support to employees working from the San Jose Molecular Devices office.
- Follow established procedures to independently manage the ticketing system queue to provide tier 2 desktop support for internal staff working locally and remotely.
- Maintain onboarding and offboarding following standard operating procedures.
- Configure and maintain computers imaged with Windows 11 and MAC OS, including advanced troubleshooting for Microsoft Applications.
What We're Looking For
- Follow established procedures to independently manage the ticketing system queue to provide tier 2 desktop support.
- Maintain onboarding and offboarding following standard operating procedures.
- Configure and maintain computers imaged with Windows 11 and MAC OS, including advanced troubleshooting for Microsoft Applications.
Nice to Have
- Active Directory Management
- ServiceNow ITSM Ticketing
- Executive Support
- Knowledge article creation
Technical Stack
- Windows 11
- MAC OS
- Microsoft Applications
- Active Directory
- ServiceNow ITSM
Team & Environment
Part of the Information Technology team located in San Jose California, reporting to the IT Manager, IT Service Americas.
Benefits & Compensation
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Learning and certification reimbursement
- Compensation: $31 – $41 dollars per hour
Work Mode
This is an onsite position located in San Jose, California.
丹纳赫集团及旗下所有丹纳赫公司致力于提供平等的机会，不考虑种族、肤色、国籍、宗教、性别、年龄、婚姻状况、残疾情况、退伍军人身份、性取向、性别认同或其他受法律保护的特征。
