About the Role
This role is responsible for building strong technical relationships with enterprise customers, ensuring successful deployment and ongoing use of cloud security solutions. The manager acts as a strategic advisor, proactively identifying opportunities to expand value and drive long-term retention.
Responsibilities
- Serve as the primary technical point of contact for enterprise clients in French-speaking regions
- Guide customers through onboarding, implementation, and optimization of security platforms
- Monitor customer health metrics and usage patterns to anticipate needs
- Collaborate with support and engineering teams to resolve complex technical issues
- Conduct regular technical business reviews with client stakeholders
- Identify and drive adoption of new features and capabilities
- Escalate product feedback to internal product teams
- Support renewal and expansion opportunities with technical insights
- Maintain up-to-date knowledge of cloud infrastructure and security trends
- Coordinate with customer success managers on joint account strategies
- Deliver technical training sessions to customer teams
- Track and report on customer engagement and satisfaction metrics
- Advocate for customer needs internally to improve product experience
- Assist in troubleshooting integration challenges with third-party systems
- Maintain detailed account documentation and success plans
- Respond to technical inquiries within defined service level agreements
- Facilitate proof-of-concept projects during expansion discussions
- Stay current with regulatory and compliance requirements relevant to clients
- Work cross-functionally to align technical outcomes with business goals
- Drive best practice adoption for cloud security posture management
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with regional office presence
Team
Part of the global customer success organization working closely with engineering, support, and sales teams
Why This Role Matters
Enterprise customers rely on expert guidance to maximize the value of complex security platforms. This role ensures technical alignment, drives adoption, and strengthens trust through consistent, knowledgeable support across the customer journey.
What We Value
We prioritize clear communication, proactive engagement, and deep technical empathy. Success in this role means anticipating challenges before they arise and turning technical insights into customer outcomes.
Available for qualified candidates
