Deel is hiring a Team Lead, Global Service Center

Who We Are Defines Our Mission. Deel represents a comprehensive payroll and HR ecosystem for international teams. Our mission centers on democratizing global professional opportunities for individuals, collectives, and enterprises. By integrating human resources infrastructure, compensation management, regulatory compliance, benefits administration, performance tracking, and equipment oversight into a unified platform, we leverage cutting-edge AI technologies to support diverse workforce configurations across 150+ geographical regions. Our globally distributed organization comprises 7,000 professionals representing over 100 countries, communicating in 74 languages, cultivating a dynamic culture emphasizing continuous learning and customer-centric innovation. Why Join Our Transformative Journey? As history's most rapidly expanding Software-as-a-Service enterprise, Deel is revolutionizing global talent connectivity by dismantling traditional employment barriers. We're constructing more than software—we're engineering workforce infrastructure that promotes a more inclusive, interconnected economic landscape. In 2024, we've distributed $11.2 billion across nearly 100 currency systems and provided healthcare coverage in 109 countries, ensuring universal worker protection. Our achievements are reflected through prestigious recognitions: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and consistent Y Combinator top-tier status, maintaining an impressive 4.83 average rating across 15,000 independent reviews. Your Deel experience represents a professional accelerator. You'll address complex challenges impacting millions of professional lives, backed by a $17.3 billion valuation and $1B Annual Recurring Revenue, positioning you as a future leadership catalyst in global workforce transformation. Responsibilities: - Manage expanding onboarding/back-office specialist team handling customer integration, quotation, and modification processes - Monitor operational performance measuring against established KPIs/OKRs - Develop comprehensive platform expertise to facilitate specialist training and customer support - Serve as primary escalation point for resolving customer challenges - Collaborate cross-functionally to enhance customer experience - Recommend and implement workflow optimization strategies - Deliver continuous team development through targeted training and feedback Qualifications: - Minimum 2 years leadership experience in Customer Support, Onboarding, Analytics, or operational teams within high-growth environments - Demonstrated capability driving team performance and exceeding operational efficiency metrics - Collaborative professional comfortable navigating diverse, dynamic, multi-timezone work environments - Superior communication skills translating complex concepts accessibly - FinTech/HR Technology sector experience preferred Total Rewards: We prioritize equitable, competitive compensation tailored to individual contexts. Our comprehensive benefits package underscores our commitment to inclusive access. Potential Benefits: - Equity grant opportunities - Location-specific supplementary perks - Flexible remote work arrangement, including optional workspace access We are an equal-opportunity employer celebrating diversity, enthusiastically encouraging applications from qualified candidates regardless of personal characteristics. Communication will exclusively occur through Deel-specific email domains. Complete job listings available on our careers platform. We utilize Covey for hiring processes, ensuring compliance with applicable employment regulations, particularly New York City Local Law 144. For comprehensive data protection details, please reference our privacy policy.