Nutanix is looking for a Systems Reliability Engineer II to join a dynamic team focused on delivering exceptional customer support. In this role, you will troubleshoot complex technical issues for customers, analyze data to enhance product reliability, and collaborate with developers to improve serviceability.
What You'll Do
- Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
- Collaborate with developers to identify and improve product serviceability by addressing defects.
- Analyze customer data to enhance product reliability and mitigate risks.
- Foster partnerships with technology allies for issue resolution and ecosystem improvements.
- Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
- Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
- Champion customer needs by gathering feedback and advocating for product enhancements.
- Provide rotational support coverage during weekdays and off-hours as necessary.
What We're Looking For
- 4-6 years of experience in Systems Reliability Engineering or similar roles.
- Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
- Proficient in both written and verbal communication for effective collaboration across teams.
- Experience resolving complex technical issues directly with customers.
- Customer-driven mindset with a focus on delivering high-quality support experiences.
- Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
- Ability to develop tools and contribute to improving internal and external knowledge bases.
Nice to Have
- Degree in Engineering or Computer Science.
Technical Stack
- VMware ESXi
- Networking (layer 2/3)
- Linux Systems
- DevOps
- Cloud technologies
- VMware
- Citrix
- Microsoft
Team & Environment
You will join a dynamic and collaborative team focused on delivering exceptional customer support. The team culture emphasizes knowledge-sharing and teamwork aimed at improving customer satisfaction, supported by a leadership style that is supportive, customer-centric, and focused on collaboration and growth. You will report to the Manager, Worldwide Support.
Work Mode
This role follows a hybrid work model and is based in Bangalore, India or Pune, India.
Nutanix is an equal opportunity employer.
