About the Role
Provide customer support to Swedish-speaking users through phone, chat, and email while working remotely in a part-time capacity. Ensure timely and accurate resolution of customer inquiries and maintain high service standards.
Responsibilities
- Respond to customer inquiries in Swedish and English via phone, email, and chat
- Troubleshoot and resolve account or service-related issues
- Maintain accurate records of customer interactions and resolutions
- Escalate complex cases to appropriate internal teams
- Follow company procedures for data privacy and compliance
- Deliver consistent, empathetic customer experiences
- Meet performance targets for response time and resolution quality
- Adapt communication style to diverse customer needs
- Report recurring issues to improve service offerings
- Stay updated on product changes and service updates
- Assist with onboarding materials for new support staff
- Participate in team meetings and training sessions
- Use CRM tools to log and track customer cases
- Follow escalation protocols for sensitive situations
- Maintain professionalism during high-volume periods
- Contribute feedback to improve customer workflows
- Ensure compliance with service level agreements
- Handle billing and subscription inquiries
- Guide customers through self-service options
- Support quality assurance initiatives
Compensation
Competitive hourly rate
Work Arrangement
Remote, part-time
Team
Distributed customer support team serving Nordic and international clients
Languages
- Native or near-native proficiency in Swedish required
- Professional working proficiency in English
Technology Requirements
- Computer running Windows 10 or macOS
- Stable broadband internet (minimum 10 Mbps download)
- Webcam and microphone for onboarding and meetings
- Up-to-date antivirus software
Not applicable
