Responsibilities
- Slaying tickets across Microsoft AD, Azure, M365, and Exchange
- Troubleshooting desktops, servers, firewalls, and networks like a boss
- Supporting cloud platforms - Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
- Jumping into project deployments when things get spicy
- Collaborating with senior engineers to keep environments clean, lean, and mean
- Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you)
Requirements
- 3+ years of MSP experience and troubleshooting skills that make weird issues wish they hadn’t shown up
- Comfort with PSA/RMM tools like ConnectWise Manage & RMM - you know your way around a dashboard
- Microsoft 365 and Active Directory? You speak fluent admin
- A solid grip on Windows Server, Exchange, and networking - because you’ve seen what happens when DHCP goes rogue
- Written and spoken English so clear, even the trickiest ticket feels understood
- Basic knowledge or hands-on experience with AI tools, prompt engineering, workflows, or automation platforms such as Claude, Hatz, Copilot & ChatGPT
- Ability to identify repeated issues, incident patterns, and recurring ticket themes that may be suitable for automation
- Comfortable calling out opportunities where AI, automation, or process improvement could reduce manual effort
- Strong problem-solving mindset with the ability to think beyond resolving individual tickets
- Willingness to learn and work with internal teams to help shape automation and AI-driven support improvements
- A calm head, sharp eye, and a love for clean documentation - compliance is your middle name
- Oh, and did we mention written and spoken English, 'cause that's a must have!
Nice to Have
- Bonus XP for experience with SolarWinds, IT Glue, Huntress, Datto, Auvik, and other tools that make life easier
Benefits
- Competitive salary and benefits
- HMO coverage from day one—including one dependent
- Free access to Uprise—1:1 coaching with qualified psychologists or counselors
- 25 paid leave days annually
- ‘Never Stop Growing’ culture—training, certifications, and career development
- Php 20,000 Employee Referral Program
- Social events, EOFY and Christmas celebrations
- Hybrid work setup in Ortigas or Alabang
Work Arrangement
Hybrid — Ortigas, Alabang
Additional Information
- Neurodiverse candidates are welcome to apply and disclose for tailored support
- Must have strong written and spoken English
