Responsibilities
- Implement, administer, and support cloud infrastructure solutions, including virtual machines, cloud services, SSL certificates (single-domain, multi-domain, and wildcard), and endpoint management solutions.
- Design, implement, and manage Virtual Network Manager configurations and virtual network architectures.
- Demonstrate strong expertise in Cloud-Native Application Protection Platforms (CNAPP), providing comprehensive visibility into security threats, effective vulnerability management, and strategic risk prioritization across cloud environments.
- Manage Data Loss Prevention (DLP) policies, data security controls, and endpoint security solutions.
- Deliver prompt, professional remote support in a fast-paced operational environment.
- Respond efficiently to support requests and manage incidents and service requests using the Help Desk ticketing system (Jira Service Manager).
- Collaborate closely with internal Application Development teams to implement consistent Development and Production environments, leveraging DevOps best practices.
- Proactively identify recurring issues, perform root cause analysis, and plan and execute corrective actions to prevent future occurrences.
- Contribute to the creation, maintenance, and expansion of internal IT knowledge base documentation.
- Work collaboratively with team leads to develop and maintain project plans, ensuring alignment with infrastructure team objectives.
- Plan and schedule work effectively to optimize productivity while minimizing operational stress.
- Demonstrate excellent time management skills, ensuring tasks are completed on time without compromising quality.
- Provide technical leadership and guidance to team members and junior staff.
- Foster a team-focused mindset with a strong commitment to collective achievements.
- Mentor and train junior support staff to enhance team capability and performance.
- Provide support coverage during non-business hours, as required and agreed upon with management, to ensure timely issue resolution.
Work Arrangement
Hybrid
Additional Information
- Provide support coverage during non-business hours, as required and agreed upon with management, to ensure timely issue resolution.
