Supabase is looking for a Support Engineer to join our globally distributed team. You'll provide direct developer support to Supabase users across the Americas, triaging cases and collaborating closely with engineering and growth teams to improve our platform and support efficiency.
What You'll Do
- Provide initial and timely responses to support cases ranging from billing to technical implementation.
- Triage support cases by directing users to resources or escalating to the appropriate technical or business teams.
- Monitor multiple feedback channels like GitHub Issues & Discussions.
- Identify opportunities to develop or obtain internal tooling to improve support team efficiency.
- Reproduce issues, create test cases, and work to improve test coverage.
What We're Looking For
- 3+ years of experience providing developer support to technical customers.
- Proficient in SQL, ideally PostgreSQL, and comfortable writing complex queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experience working with GitHub Issues and Discussions.
Nice to Have
- Database administration experience.
- Familiarity with popular JavaScript frameworks like React, Vue, and Svelte.
- Experience with Node.js.
- A degree in Computer Science.
Technical Stack
- SQL, PostgreSQL
- Linux/Unix
- GitHub
- JavaScript, React, Vue, Svelte, Node.js
Team & Environment
Join a globally distributed support team of 120+ members at Supabase. You'll work closely with our product engineering and growth teams.
Benefits & Compensation
- Fully remote work with a WeWork membership or co-working allowance.
- ESOP (equity ownership) in the company.
- Tech allowance to set up your ideal work environment.
- 100% health insurance coverage for employees, 80% for dependents.
- Annual company off-site in a new city.
- Flexible, asynchronous work schedule.
- Annual professional development allowance for learning.
Work Mode
This is a fully remote position for candidates based in North American time zones.
Supabase is an equal opportunity employer.
