About the Role
This position involves diagnosing and resolving technical problems, supporting end-users, and maintaining system performance across various platforms and applications.
Responsibilities
- Diagnose and resolve technical issues reported by users
- Provide timely support for hardware and software malfunctions
- Escalate complex problems to higher-tier teams when necessary
- Document incidents and resolutions in the ticketing system
- Assist with user onboarding and access provisioning
- Monitor system alerts and respond to service disruptions
- Maintain accurate records of support activities
- Follow established procedures for issue resolution
- Collaborate with internal teams to improve service delivery
- Support network and connectivity troubleshooting
- Assist in deploying software updates and patches
- Verify system functionality after fixes are applied
- Respond to service requests within defined SLAs
- Conduct basic security checks and access reviews
- Guide users through self-service tools and resources
- Participate in after-hours support rotations
- Contribute to knowledge base improvements
- Identify recurring issues and suggest preventive measures
- Support remote access and mobile device configurations
- Assist with backup and recovery verification tasks
- Ensure compliance with internal IT policies
- Perform routine system health checks
- Troubleshoot email and calendar service issues
- Support integration of third-party applications
- Assist in managing IT asset inventory
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid work model with office and remote options
Team
Collaborative IT support team within a mid-sized technology organization
Technology Stack
- Microsoft 365 suite
- Windows 10/11 and macOS
- Active Directory
- ServiceNow ticketing system
- VMware virtualization
- Cisco networking equipment
- MobileIron or similar MDM
- Azure AD
- Powershell scripting
- Remote desktop tools
Growth Opportunities
- Pathway to senior support roles
- Access to certification reimbursement
- Internal mobility across IT departments
- Mentorship from experienced engineers
- Regular performance feedback
Not available for this position
