Syneos Health is hiring a Supervisor, R&R Ops Delivery to lead our Operations Associate team. In this role, you will supervise daily tasks to ensure the timely and accurate completion of product launches, deliveries, and customer service cases, while driving operational efficiency and collaborating with cross-functional partners.
What You'll Do
- Supervise and support Operations Associates in daily tasks, ensuring timely and accurate completion of product launches, product deliveries, and customer service cases.
- Assign and prioritize work for the team based on business needs and deadlines.
- Provide coaching, training, and professional development opportunities for team members.
- Conduct regular performance check-ins and offer constructive feedback.
- Ensure quality assurance by maintaining high data integrity standards and performing CRM audits.
- Partner with the Operations Manager to identify and implement process improvements, focusing on automation and efficiency.
- Monitor inbound web and phone support requests to ensure excellent customer service and prompt response times.
- Collaborate with internal teams to facilitate cross-reference reporting using the company's native platform.
- Act as a liaison between the Operations Associate team and the Operations Manager, communicating key updates and challenges.
- Support the Operations Manager by providing data analysis and insights to drive informed business decisions.
- Assist in preparing weekly reports, pipeline accuracy checks, and ad-hoc deliverables.
- Ensure smooth communication with cross-functional teams such as Business Development, Project Management, Call Center, and Advertising.
- Operate and provide training on the effective use of a website builder platform.
- Proactively identify areas for improvement in operational processes and propose solutions.
- Encourage knowledge sharing among team members to foster a collaborative work environment.
- Support ongoing Salesforce initiatives and collaborate with the Operations Manager and IT teams to optimize CRM functionality.
What We're Looking For
- Strong verbal and written communication skills.
- Proficiency in CRM systems and operations practices.
- Excellent time management, multitasking, and prioritization abilities.
- Strong analytical skills with attention to detail and accuracy.
- Prior experience with building websites from a website-builder platform.
- Prior leadership experience in an operations capacity.
- Enthusiasm and a sincere desire to improve the lives of the people we serve.
Technical Stack
- CRM systems
- Salesforce
- Website-builder platform
Team & Environment
You will supervise a team of Operations Associates and report directly to the Operations Manager.
Benefits & Compensation
- Career development and progression.
- Supportive and engaged line management.
- Technical and therapeutic area training.
- Peer recognition and total rewards program.
The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
