Responsibilities
- Identify new business opportunities by researching key decision-makers in the Legal and Financial industries needing workflow optimization.
- Conduct consultative client meetings to uncover revenue potential and propose integrated labor and technology solutions for operational challenges.
- Design comprehensive account strategies that combine staffing resources and AI-powered tools to achieve client objectives.
- Create detailed, compelling proposals and quotes that clearly demonstrate the return on investment of technology-integrated BPO services.
- Promote service expansion by showcasing benefits of automated and tech-augmented workflows to improve efficiency and market competitiveness.
- Collaborate with internal delivery and technical teams to ensure smooth execution of client-specific solutions.
- Build and maintain strong relationships with prospects and current clients to deliver exceptional service and support long-term retention.
- Manage sales forecasting and maintain up-to-date records in Salesforce.com to monitor pipeline development within the assigned sector.
- Advance professional expertise by staying current with evolving AI capabilities and service offerings in the BPO industry.
- Carry out additional tasks and contribute to special initiatives as directed by leadership.
