About the Role
This role is responsible for managing and growing relationships with strategic clients, ensuring long-term success and expansion through consultative engagement and revenue leadership.
Responsibilities
- Lead ongoing management and development of key enterprise accounts
- Develop deep understanding of client business objectives and challenges
- Collaborate with clients to align solutions with strategic goals
- Drive renewal and expansion opportunities within existing accounts
- Serve as primary point of contact for strategic account stakeholders
- Coordinate cross-functional teams to deliver client value
- Monitor client success metrics and adoption trends
- Identify risks and implement proactive retention strategies
- Present business reviews and strategic planning sessions
- Negotiate contract renewals and upsell opportunities
- Maintain accurate account plans and forecasting data
- Advocate for client needs internally
- Support onboarding and integration processes
- Gather feedback to inform product and service improvements
- Ensure delivery of promised outcomes and ROI
- Manage escalations and resolve critical issues
- Maintain compliance with contractual agreements
- Track usage and adoption to guide engagement
- Facilitate executive-level discussions
- Promote customer advocacy and reference participation
- Stay informed about industry trends and market shifts
- Align internal resources to support account growth
- Execute quarterly business planning cycles
- Drive alignment between client goals and solution capabilities
- Support strategic initiatives with data-driven insights
Compensation
Competitive salary with performance incentives
Work Arrangement
Remote
Team
Part of a distributed team focused on client growth and retention
Why This Role Matters
You will play a central role in ensuring clients achieve measurable success, directly influencing retention and long-term value. Your work will shape how enterprise customers experience the platform and grow with it over time.
What Success Looks Like
Clients consistently renew and expand their engagement. Stakeholders view you as a trusted partner. Account health metrics remain strong, and you proactively address risks before they escalate.
Not available
