Responsibilities

Raise the bar for the industry by leading staff-level design work across Kraken’s onboarding and first-time user experiences, setting clear benchmarks for quality, usability, and trust.
Define experience strategy for complex onboarding systems including identity verification, account setup, and first product access.
Own large, ambiguous product challenges that span multiple teams, systems, and regulatory requirements.
Shape and evolve Kraken’s design language, strengthening visual and interaction consistency across onboarding surfaces while guiding patterns adopted across teams.
Drive exceptional end-to-end user experiences by partnering closely with designers, product managers, data analysts, engineers, and compliance stakeholders.
Influence product direction through strong product thinking, user insight, and clear articulation of design decisions.
Use behavioral data, experimentation, and customer insight to improve activation, onboarding completion, and time to first value.
Lead by example in design reviews, raising the level of critique, design judgment, and craft across the team.
Design high-fidelity interactive experiences using prototyping to explore flows, motion, system states, and edge cases.
Apply AI thoughtfully in the design process to accelerate exploration, testing, and iteration while maintaining strong design judgment.

Requirements

8+ years of experience delivering end-to-end product design, with a portfolio showing shipped, high-impact mobile and web work.
Staff-level product judgment. You define direction across complex product areas and operate independently across large problem spaces.
Knowledge of cryptocurrency, and trading
Working knowledge of AI tools and workflows used to accelerate design exploration and iteration.
Strong UX, interaction, and visual design skills with a consistent record of solving complex, ambiguous problems.
Proven experience designing critical user journeys such as onboarding, identity verification, activation, or other lifecycle experiences.
Experience designing in regulated or compliance-heavy environments such as fintech, payments, identity verification, or financial services.
Data-informed approach using qualitative research and quantitative signals, including experimentation and A/B testing tied to measurable outcomes.
Ability to translate research, behavioral data, and product strategy into clear product experiences.
Advanced prototyping skills to communicate interaction models, transitions, and system behaviors.
Strong communication skills with the ability to influence senior stakeholders and align cross-functional teams.
Experience mentoring designers and raising craft standards through critique and collaboration.
High ownership and bias to action in a fast-growing, remote-first organization.

Nice to Have

KYC experience preferred.

Work Arrangement

Remote (Worldwide)

Team

Structure: The team is highly data-focused and collaborates with a wide range of stakeholders across Kraken to make sure we can offer access to crypto to as many people as possible around the world.

Additional Information

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.