ServiceNow is hiring a Staff Network Operations Engineer - Load Balancers - F5 - Nginx - Federal

Responsibilities

• Manage and support a worldwide cloud network, including core routing, rack-level switching, virtual private networks, and application delivery controllers.
• Diagnose and resolve network problems, including time-sensitive incidents affecting operations.
• Take part in a round-the-clock on-call schedule covering weekends as a member of the Network Operations Engineering team.
• Operate scalable, software-defined infrastructure using automation platforms like Ansible and GitLab.
• Carry out system updates, version tracking, and security fixes across live environments.
• Monitor network performance indicators such as bandwidth usage, response times, and uptime to proactively avoid failures.
• Support networking operations across private data centers and hybrid cloud platforms including Azure, AWS, and GCP.
• Work with Site Reliability Engineering teams to enhance system reliability and streamline operational workflows.
• Evaluate, plan, and implement changes and deployments to production systems.
• Develop and keep current comprehensive records of systems, automation scripts, and operational guidelines.
• Advise infrastructure architects and engage in planning discussions for upcoming projects.
• Collaborate with internal teams developing advanced networking and orchestration capabilities.
• Assess, integrate, and deploy new open-source and proprietary tools and technologies.
• Help build automated, low-intervention deployment pipelines that support frequent, reliable updates with minimal service disruption.
• Advance automation strategies to enable fast, consistent provisioning and maintenance across large environments.

Benefits

• Health insurance options with flexible spending accounts
• 401(k) retirement plan with employer matching contributions
• Employee Stock Purchase Plan (ESPP)
• Matching gifts program for charitable donations
• Flexible paid time off and family leave policies

Work Arrangement

Hybrid

Work Arrangement

Hybrid

Other

• This role will involve providing technical support for US Public Sector clients.
• Candidates must pass a background check through ServiceNow’s USFedPASS screening process, which includes credit, criminal, and drug testing. Employment is conditional upon successful clearance.
• Due to federal regulations, only US citizens, naturalized citizens, or permanent residents with valid green cards are eligible for this position.