Responsibilities
- Establish the foundation for AI-powered patient experiences at Rula.
- Define how conversational AI can transform the way patients access care.
- Build design frameworks, review model outputs, hone prompts, and ensure the ways inputs are defined get us the conversational outputs we need.
- Collaborate closely with product managers, engineers, and clinical experts to design natural interactions that balance trust, accessibility, and efficiency.
Requirements
- 5+ years of experience in conversation design, UX writing, or related roles in AI-driven and/or ML-driven (pre-AI age) products.
- Proven ability to design and test conversational flows for chatbots, virtual assistants, or other AI products.
- Experience collaborating with cross-functional teams (product, engineering, clinical).
- Strong portfolio demonstrating clear problem-solving through conversational interfaces.
- Beyond excellent written and verbal communication skills, with sensitivity to tone, clarity, and inclusivity.
Nice to Have
- Experience designing interfaces for high-trust domains
- Knowledge of LLMs, natural language understanding, and emerging AI technologies
- Familiarity with usability testing, A/B testing, or analytics for conversational flows
- Background in linguistics, psychology, or behavioral design
- Prior experience in a high-growth start-up environment
Additional Information
- Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
- New hire home office stipend: Set up your workspace for success
- Quarterly department stipend: Fund team-building activities or in-person gatherings
