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London, England Hybrid Full-time

Fin (AI Group) is hiring a Staff AI Product Manager

Responsibilities

  • Own a significant segment of the AI product portfolio, driving its long-term direction, strategic priorities, and measurable outcomes.
  • Develop comprehensive expertise in customer needs, business objectives, and technical architecture to inform product decisions and shape a forward-looking roadmap.
  • Partner daily with machine learning scientists, engineers, researchers, and designers to explore innovations, assess technical viability, and transform cutting-edge AI into valuable user experiences.
  • Guide AI-driven features from concept to launch, running rapid experiments, defining performance indicators, and refining solutions for effectiveness and usability.
  • Coordinate with internal teams across the product organization to embed AI capabilities into core platform offerings and ensure broad integration.
  • Engage with go-to-market, marketing, customer support, and operations functions to increase product adoption and maximize customer value.

Other

Standard issued equipment is MacBook, though Windows devices are permitted for specific roles when required.

About company
Fin (AI Group)

Fin is the #1 AI Agent for all customer service, powered by the Fin AI Engine™. It resolves complex customer queries across every channel including voice, email, chat, and social.

  • Fin is built by The AI Group, a team of over 60 machine learning scientists, engineers, and designers.
  • It uses a continuous improvement loop called the Fin Flywheel to train, test, deploy, and analyze performance.
  • Fin integrates seamlessly with existing helpdesks like Salesforce, HubSpot, and Intercom.

The platform is trusted by enterprises and certified with ISO 27001, ISO 27018, ISO 27701, GDPR, and CCPA compliance.

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Job Details
Department AI Product Management
Category product
Posted 4 hours ago