Ford is hiring a SRE Engineer

Responsibilities

• Engage in a 24/7 on-call schedule to deliver immediate responses during critical system outages and maintain uptime for the North American eCommerce platform.
• Serve as a key contributor in incident triage, diagnosing and resolving complex production issues to reduce recovery time.
• Maintain and enhance operational runbooks and standard procedures to ensure consistent and effective incident handling.
• Lead and take part in blameless post-incident reviews and root cause analyses to uncover systemic issues and prevent recurrence.
• Work closely with development and platform teams to design scalable reliability improvements based on incident learnings.
• Establish and monitor service level indicators and objectives to quantify system performance and availability.
• Collaborate with product leadership to define service expectations and manage error budgets that align speed with system resilience.
• Analyze monthly release cycles for potential risks to system health and compliance with service level targets.
• Utilize and refine observability tools such as Dynatrace and GCP Logging to monitor system behavior and detect issues early.
• Identify gaps in monitoring coverage and implement technical enhancements for full system visibility.
• Develop, manage, and improve metrics, dashboards, and alerts using Terraform in alignment with organizational standards.
• Create effective alerting strategies with thresholds based on service level violations and error budget consumption.
• Drive automation by building scripts and tools to eliminate repetitive manual operations.
• Build self-healing systems that automatically detect and correct common failures, minimizing human intervention.
• Deploy and oversee AI-powered observability platforms to enable predictive monitoring and maintenance.
• Collaborate with engineering teams to address performance bottlenecks and improve operational workflows.
• Produce clear, data-backed reports on system reliability, incident patterns, and SRE program progress for leadership review.

Work Arrangement

On-site

Other

• Grade 7 or 8.
• #LI-On-Site
• #LI-DS2