QAD, Inc. is hiring a Sr. Site Reliability Engineer - SRE

We are expanding our Site Reliability Engineering (SRE) team and seeking a highly skilled and passionate Senior SRE to join us. As a member of our growing SRE function, you will play a critical role in ensuring the reliability, scalability, and performance of our mission-critical services. This is an opportunity to shape our SRE practices, drive automation, reduce operational toil, and significantly impact our product's operational excellence. What You'll Do - Design, implement, and maintain highly available, scalable, and resilient systems that deliver exceptional customer experiences. - Serve as a subject matter expert for observability, including monitoring, alerting, logging, tracing, dashboards, and synthetic testing. - Develop robust, maintainable software and self-service tooling to automate operational tasks and improve reliability. - Identify and eliminate operational toil through automation, process improvements, and systematic problem solving. - Lead incident response, participate in on-call rotations, and drive blameless post-mortems. - Define, implement, and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets. - Leverage infrastructure as code, GitOps practices, and CI/CD automation using Terraform, Flux, and GitHub Actions. - Provide reliability expertise during system design reviews and influence architectural decisions. - Document processes, build runbooks, and mentor engineers across the organisation. - Leverage AI responsibly to accelerate investigations, improve documentation, reduce toil, and build intelligent operational workflows while maintaining appropriate human oversight, security, and governance.