Responsibilities
- Delivers technical expertise for implementing and maintaining current and emerging technologies in coordination with technical and leadership teams
- Assists in establishing disaster recovery frameworks for live production systems
- Shares updates and raises technical or project-related issues with IT, business, and project management personnel
- Detects and resolves infrastructure or system problems proactively
- Serves as a subject matter expert to identify, track, and manage risks and issues in daily operations and project execution
- Works closely with technical teams to manage and maintain infrastructure platforms
- Acts as the main point of contact for network infrastructure support, coordinating with project teams and leadership to define and oversee support procedures
- Leads configuration, deployment, and ongoing administration of network systems such as routers, switches, wireless access points, WAN, and internet connectivity
- Provides direct operational support for production LAN and WAN environments and leads network documentation efforts
- Conducts daily network monitoring, reports on capacity trends, and initiates improvements to enhance performance
- Serves as the third-tier escalation resource for network incidents and must be available for urgent senior-level intervention
- Partners with the Systems Engineering team to design, integrate, and sustain a compliant IT environment meeting internal and external regulatory standards
