Medline Industries, LP is hiring a Sr Developer Analyst IT

Medline Industries, LP is hiring a Sr Developer Analyst IT to serve as the Dynamics D365 Lead Developer Analyst. In this role, you will define and lead the technical architecture for Microsoft Dynamics 365 Customer Service platform, focusing on the customer service workspace. You will be responsible for developing scalable, secure, and high-performing solutions aligned with business objectives, acting as the technical subject matter expert.

What You'll Do

• Design, develop and implement enterprise-grade solutions for D365 Customer Service and case management.
• Extend D365 functionality using Power Platform components (Power Apps, Power Automate, Power BI).
• Develop custom plugins, workflows, and integrations with external systems.
• Work with vendors to configure, integrate, test, and deploy high-quality solutions that meet business requirements.
• Develop features to support global contact center apps (CCaaS) and Email Case Management system.
• Develop and maintain integrations between D365 and other enterprise systems (CCaaS, SAP/ERP, etc.).
• Lead technical solutioning for complex business requirements and integrations.
• Serve as the primary technical authority for case management and related workflows.
• Build AI capabilities in a controlled value-driven manner to ensure optimum business outcomes and adoption.
• Mentor developers and technical consultants on best practices and advanced D365 capabilities.
• Review and approve technical designs and code for compliance and quality.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Stay current with Microsoft Dynamics 365 roadmap and recommend innovative enhancements.
• Ensure adherence to security, scalability, and performance standards.
• Support data migration activities and ensure data integrity throughout the process.
• Document codebase and maintain clear, concise documentation for ongoing development and support.
• Contribute to establishing CI/CD pipelines and improving development practices.

What We're Looking For

• Bachelor's degree in computer science, Engineering, Information Technology, or related field (or equivalent experience).
• Minimum of 7 years of experience in developing enterprise grade solutions on Microsoft platforms.
• At least 5 years focused on Dynamics 365 (Customer Service preferred).
• At least 3 years in an architect or lead role.
• Proven experience in full-cycle D365 implementations.
• Strong proficiency in C#, .NET, JavaScript, and HTML/CSS.
• Expertise in Power Platform (Power Apps, Power Automate, Power BI).
• Advanced knowledge of Azure services and Dynamics 365 Web APIs with ability to design and govern integrations.
• Strong integration track record for data integration tools and methodologies (e.g., SSIS, Azure Logic Apps).
• Comprehensive experience building low code configurations and maintaining customer service and helpdesk applications (CRM, Genesys, etc.).
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Expertise in building integrations with RESTful APIs and familiarity with API design principles.
• Hands-on experience with AI-driven development tools, including Microsoft Copilot Studio and Power Platform AI Builder.
• Strategic thinking and ability to influence technical direction.
• Broad knowledge of software development life cycle protocols.
• Experience documenting complex processes and generating supporting design documents and diagrams.
• Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.
• Ability to work independently and in a team-oriented, collaborative environment.
• Experience and skilled in influencing, leading and directing individuals in multiple functional areas.
• Excellent communication skills with an emphasis on customer service.
• Self-motivated, demonstrated bias for action.

Nice to Have

• Microsoft Certified: Power Platform Solution Architect Expert certification.

Technical Stack

• Microsoft Dynamics 365 Customer Service
• Power Platform (Power Apps, Power Automate, Power BI)
• C#, .NET, JavaScript, HTML/CSS
• Azure services, Dynamics 365 Web APIs
• SSIS, Azure Logic Apps
• RESTful APIs
• Microsoft Copilot Studio, Power Platform AI Builder
• AWS, Google Cloud

Team & Environment

You will collaborate with cross-functional teams and vendors.

Benefits & Compensation

• Compensation range: $110,240.00 - $165,360.00 Annual
• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off
• Continuing education & training
• Access to the Employee Assistance Program
• Access to Employee Resource Groups
• Access to the Employee Service Corp

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.