Requirements
- High school diploma
- Minimum 4 years workforce planning experience in a call center environment
- Advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools; Experience building and maintaining scalable BI data models
- Strong working knowledge of Snowflake and SQL query optimization
- Ability to architect accurate, complex reports and dashboards with attention to detail
- Ability to translate technical data into meaningful business outcomes for leadership
- Advanced analytical, forecasting, and problem-solving skills
- Ability to manage multiple, complex reporting tasks in a fast-paced environment
- Experience automating reports and streamlining manual processes
Nice to Have
- Bachelor’s Degree
- Experience in healthcare operations
Work Arrangement
Remote (Worldwide)
Additional Information
- Prolonged periods of sitting at a desk and working on a computer
