Discover is looking for a Spanish Card Customer Service PM Shifts professional to resolve complex inquiries and problems for our Spanish-speaking customers. You will engage customers via telephone, digital, or chat channels, applying strong communication skills to navigate questions and deliver effective solutions.
What You'll Do
- Handle complex customer service inquiries and problems via telephone, digital, or chat channels.
- Utilize effective verbal communication and problem solving skills to handle customer service inquiries.
- Use discretionary authority to satisfy the customer within reasonable limits, including adjustments, credit limit increases, and complex solutions.
- Navigate a computerized system for responding and/or troubleshooting customer questions using standard screens, scripts, and procedures.
- Document customer files.
- Actively manage and escalate risk and customer-impacting issues to management.
What We're Looking For
- H.S. Diploma or GED
- 1+ years of customer service experience
- Bilingual Spanish
Benefits & Compensation
- Compensation: $18.00 to $21.22 per hour
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
- $500 one-time home office allowance
- $60 monthly remote work expense payment
Work Mode
This role operates on a hybrid basis. Positions are available in Ohio, Delaware, Pennsylvania, Maryland, New Jersey, Illinois, Utah, and Arizona.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.
