Responsibilities
- Proactively generate and convert membership leads through tours, referrals and follow-up activity
- Conduct personalised consultations, confidently presenting membership packages, benefits and pricing
- Achieve and exceed membership sales targets, driving revenue growth and retention
- Manage prospect pipelines, tracking conversion rates and performance metrics
- Build strong relationships with members to maximise engagement and lifetime value
- Identify and develop corporate and local partnership opportunities to grow the membership base
- Support Spa reception in converting enquiries into memberships, bookings and retail sales
- Promote spa services, retail and wellness offerings to increase overall member spend
- Ensure a luxury guest experience at all touchpoints, maintaining Fairmont brand standards
- Oversee accurate membership administration, billing and reporting processes
- Handle guest queries and escalations professionally, ensuring effective resolution
- Support operational standards, team alignment and daily service delivery within Spa & Wellness
Benefits
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Work Arrangement
On-site
Additional Information
- Location: On-site in Knutsford, Cheshire, North-West England (not remote)
