Zus Health is hiring a Solutions Engineer who gets energized by solving gnarly technical problems and making customers wildly successful. As the technical quarterback for new customer onboardings, you will translate vision into working integrations, navigate healthcare data standards, and ensure customers extract real value from day one.

What You'll Do

Lead end-to-end onboarding for new customers—from authentication setup to data mart configuration
Integrate customer systems with Zus (APIs, SFTP, HL7, FHIR—the whole interoperability stack)
Translate messy business requirements into clean technical architectures
Build and maintain automated workflows that make implementations faster and more reliable
Be the trusted technical advisor customers call when things get complicated
Run technical deep dives and implementation reviews that actually move the needle
Identify integration risks before they become blockers and solve them proactively
Train customers on best practices so they become power users, not support tickets
Use AI tools (LLMs, automation platforms, scripting) to eliminate manual work and scale your impact
Build templates, scripts, and tooling that make the 10th implementation faster than the 1st
Document learnings and create repeatable playbooks through automation that make the whole team better
Partner closely with Product and Engineering to surface integration challenges and opportunities for platform improvement
Translate real-world customer integration patterns into product feedback and roadmap insights
Collaborate with R&D teams on emerging capabilities around AI, data pipelines, and developer tooling
Act as the voice of the customer when identifying opportunities to improve developer experience and reduce integration friction

What We're Looking For

5-7+ years doing hands-on technical implementation, solutions engineering, or systems integration
Deep familiarity with healthcare data standards (FHIR, HL7, CCD) and major EMRs (Epic, Cerner, athenahealth)
Strong API and data pipeline experience (ETL, REST APIs, JSON, CSV ingestion)
Comfort with data platforms (Snowflake, SQL databases) including schema design and query optimization
Python scripting skills and SQL fluency—you can wrangle data and automate workflows
Understanding of secure environments and compliance (HIPAA, SOC2)
You've managed real customer relationships and know how to balance technical rigor with business outcomes
Excellent at translating technical complexity into clear communication for non-technical stakeholders
Strong project management instincts—you see around corners and keep implementations on track
You can influence cross-functional teams without formal authority
Bias toward action—you ship solutions, not excuses
Excited by ambiguity and unstructured problems (not paralyzed by them)
Hungry to use AI and automation to work smarter, not just harder
Passionate about fixing healthcare's broken infrastructure
Comfortable with up to 25% travel for customer engagements and company events