Responsibilities
- Own post-sales technical onboarding: turn high-level use cases into detailed solution designs.
- Map business processes → API calls, data models, event triggers, and AI-powered automation flows.
- Prototype and launch new app connectors, authentication flows, and two-way data syncs.
- Lead discovery workshops, document requirements, and create statements of work.
- Troubleshoot live integrations, optimize performance, and write clear hand-off docs.
- Feed product & engineering with customer feedback and reusable templates.
- Train customer success and support teams on best-practice implementation patterns.
Requirements
- Fluency with REST/JSON, HTTP, webhooks, and OAuth 2.0 (SAML/JWT a plus).
- 3+ years in solutions engineering, professional services, or systems integration for SaaS.
- Comfortable explaining complex architectures to both developers and business stakeholders.
- Hands-on experience with at least one iPaaS / workflow tool (Zapier, Make, n8n, Workato, Tray…).
- Solid requirements-gathering, business-analysis, and project-scoping skills.
- Experience in writing your own agent Code fluency in a popular language (Python, JS, Ruby etc)
- Bachelor’s in CS/SE (or equivalent real-world chops).
Nice to Have
- Exposure to prompt engineering or LLM-driven automation.
- GraphQL, gRPC, or enterprise-grade auth experience.
- Background in B2B SaaS domains like CRM, marketing automation, or support platforms.
- Startup or high-growth environment experience.
Benefits
- Competitive salary, equity, health coverage, hardware, paid leave.
- Async culture: set your own hours, just own your outcomes.
Additional Information
- Build integrations used natively inside hundreds of SaaS products.
