About the Role
The individual will work closely with sales and technical teams to translate customer requirements into scalable solutions, provide expert guidance during implementation, and ensure seamless adoption of platform capabilities.
Responsibilities
- Collaborate with sales teams to understand client needs and objectives
- Design tailored technical solutions that align with customer goals
- Deliver product demonstrations and proof-of-concept environments
- Translate business requirements into technical configurations
- Support the implementation of platform features for client onboarding
- Act as a technical liaison between clients and internal engineering teams
- Conduct discovery sessions to identify integration opportunities
- Prepare solution documentation and architecture diagrams
- Advocate for customer needs in product development discussions
- Troubleshoot technical challenges during deployment phases
- Ensure compliance with data privacy and security standards
- Participate in pre-sales activities and respond to RFPs
- Maintain up-to-date knowledge of platform capabilities
- Assist in defining success metrics for solution adoption
- Coordinate with customer success teams for handover processes
- Provide feedback from clients to inform roadmap planning
- Support training initiatives for client stakeholders
- Evaluate technical feasibility of custom requirements
- Monitor industry trends in customer engagement technology
- Maintain consistency in solution delivery across accounts
- Drive best practices in configuration and deployment
- Facilitate technical workshops with client IT teams
- Assist in defining data migration strategies
- Contribute to internal knowledge base development
- Ensure timely resolution of technical escalations
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid working model with flexibility for remote work
Team
Collaborative team environment focused on client success and innovation
What We Offer
- Opportunities for professional growth and skill development
- Inclusive culture that values diverse perspectives
- Access to cutting-edge technology and innovation labs
- Flexible working hours and remote collaboration tools
- Health and wellness benefits package
Application Process
- Initial screening call with recruitment team
- Technical assessment and case study review
- Interview with hiring manager and team members
- Final discussion with department leadership
- Offer and onboarding preparation
Available for qualified candidates requiring relocation
