AirGarage is seeking a Software Engineer, IoT Reliability to own the reliability, health, and observability of our nationwide IoT device fleet. You will design and build tools, monitoring pipelines, and automation to keep hundreds of devices online and performing reliably.

What You'll Do

Design and implement systems to monitor, diagnose, and improve IoT device health at scale.
Build internal tools and scripts for device setup, fleet observability, QA automation, and ongoing monitoring.
Contribute to backend services that support device integration, calibration, and reliability improvements.
Investigate and resolve fleet-wide issues by analyzing metrics, logs, and telemetry; minimize downtime through remote debugging and fixes.
Test and tune hardware products during or post-installation (e.g., camera exposure, detection modes, connectivity parameters) to ensure optimal performance.
Conduct periodic fleet-wide health assessments to detect degradation, systemic issues, or underperforming devices, and recommend firmware or deployment improvements.
Serve as the primary internal contact for hardware health, providing regular reports to operations on per-site hardware performance, device uptime, and systemic issues.
Collaborate with operations and hardware teams to surface recurring pain points and propose architectural or process improvements that drive greater reliability and scalability.
Author and maintain troubleshooting guides, repair instructions, and internal playbooks that enable consistency and efficiency across deployments.
Travel occasionally (~20%) for QA, deployments, and on-site debugging when remote fixes aren’t possible.

What We're Looking For

3+ years of professional software engineering experience.
Strong proficiency in Python and SQL, with experience shipping production-quality code.
Experience managing distributed Linux-based hardware appliances or IoT fleets.
Familiarity with observability and monitoring tools (e.g., DataDog, OpenTelemetry, Prometheus, Grafana) and building internal tooling for device health and alerting.
Track record building internal tooling, monitoring, or reliability platforms.
Hands-on experience with Linux systems (dmesg, journalctl, ip, systemd, etc.) and debugging distributed hardware/software environments.
Background in cellular (4G LTE, CAT 4, CAT 1bis, 5G RedCap), WiFi, WiFi HaLow, or other wireless connectivity.
Excellent written and verbal communication skills; able to translate complex technical findings into clear reports and playbooks.
Self-starter who thrives in a fast-paced, ownership-driven environment.
Willingness to travel to locations for troubleshooting (roughly 20% travel).

Nice to Have

C++ background is a plus.

Technical Stack

Embedded Linux (Debian, Yocto), Python, C++, DataDog, Hex, SQL, Postgres, Snowflake, AWS, GCP, Docker, RabbitMQ, Github Actions, Django, DRF

Benefits & Compensation

Equity: Have a stake in the business.
Work remotely: Live and work wherever you like within North America.
Health insurance: We cover 85% of the cost of medical plans for the primary employee and 50% for dependents.
Home office setup: Get a laptop + additional equipment.
Unlimited PTO policy with a minimum requirement of 10 days per year.
401k retirement savings program.
Team Off-sites: ~2 times per year our team comes together for a full week.
BookGarage: Optional recurring book club.
Room to grow: Opportunities to grow with the company.