Whatnot is looking for a Software Engineer, Customer Experience to lead backend engineering for the Customer Experience Platform team. You will build a high-volume support platform for buyers and sellers, creating new user-facing experiences, scaling internal infrastructure, and designing intelligent AI-powered automations.

What You'll Do

Build new user-facing experiences and scale internal infrastructure.
Design intelligent AI-powered automations to help solve thousands of customer issues per hour.
Lead solutions end to end, translating ambiguous business problems into clear technical solutions.
Drive delivery and experimentation, balancing development speed, product impact, and technical excellence.

What We're Looking For

5+ years of full-time software engineering experience in high growth startups.
Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
Proven track record of building end-to-end product experiences and scaling high-scale backend systems.
Ownership mindset, owning projects holistically from inception to production and beyond.
Product instinct, excelling at translating user needs to effective technical solutions.
Ability to thrive in ambiguity and tackle challenging problems with creativity and autonomy.
Team leadership skills, proactively improving the team environment and fostering an inclusive culture.
Must be within commuting distance of San Francisco, Seattle, Los Angeles, or New York hubs.

Nice to Have

Experience with Python, Elixir, and/or Postgres.

Technical Stack

Python
Elixir
Postgres

Team & Environment

You'll join the Customer Experience Platform team at Whatnot, a culture characterized by low ego, a growth mindset, leaning into action and details, and being inspired by innovation.

Benefits & Compensation

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
16 weeks of paid parental leave + one month gradual return to work

Work Mode

This role operates in a local-city mode, requiring you to be within commuting distance of one of our hubs in San Francisco, CA, Seattle, WA, Los Angeles, CA, or New York, NY.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.