Requirements
- 3+ years of experience in high-tier community support or moderation within the gaming industry
- Strong subject matter expertise across supported titles, with a deep technical understanding of game mechanics to provide high-tier guidance and troubleshooting
- Native-level English proficiency with a nuanced understanding of Western culture and social media etiquette
- Deep familiarity with Western gaming culture and online community dynamics
- Strong experience moderating social and community platforms such as Discord, X (Twitter), Facebook, and similar channels
- Knowledge of Discord server management and Steam community tools
- Demonstrated ability to remain neutral and objective when handling sensitive or emotionally charged content
- High attention to detail and consistency in decision-making
- Ability to foster inclusive, respectful, and welcoming online spaces
Nice to Have
- Proficiency with Zendesk and Sprout Social
- Knowledge of online harassment patterns, hate speech policies, and community governance best practices
- Ability to work across time zones or flexible schedules, including weekends when required
Benefits
- remote work with all the necessary equipment provided, including a computer, keyboard, headset and mouse
- option to visit our office at the Global Office Park in Katowice
- attractive benefits package including private medical care option, My Benefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services
- professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates
- Employee referral program
- unique chance to look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world
Team
Team size: over 12,000 professionals. Structure: global team of over 12,000 professionals spread across 70+ studios in 26 countries
Additional Information
- language requirements: Native-level English proficiency with a nuanced understanding of Western culture and social media etiquette
- equipment: remote work with all the necessary equipment provided, including a computer, keyboard, headset and mouse
