Chicago, IL, USA USD 160,000 – 200,000 / year

Flywire is hiring a Site Reliability Engineering Manager II

About the Role

Role details below.

Responsibilities

  • Coordinate and support daily activities for SREs on the team and partner with their managers to determine approach for managing daily tasks
  • Track success on the team based on established goals and objectives
  • Work on issues of limited scope with the ability to find and execute solutions to routine problems
  • Become embedded within an Engineering team helping them navigate production excellence and advocate for best practices
  • Mentor team members and drive initiatives
  • Drive a design for a feature while understanding system-wide and architectural concerns
  • Understand the basic day-to-day tasks traits of a production environment and participate in on-call support
  • Engage and collaborate with other disciplines within the design, deployment, operation and optimization of services
  • Debug production issues across services and levels of the stack as well as practice incident response and blameless postmortems
  • Identifies opportunities both in processes and tools to improve the overall productivity of the team
  • Identify great talent and excite them to join our team
  • Provide estimations, track progress and manage risk as well as team members' time
  • Participate in an on-call shift along with other disciplines to respond to incidents
  • Become involved in tech communities and add contributions to enhance them
  • Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals

Requirements

  • Experience in managing Site Reliability Engineering teams
  • Ability to work on issues of limited scope with the ability to find and execute solutions to routine problems
  • Experience mentoring team members and driving initiatives
  • Understanding of system-wide and architectural concerns when driving feature design
  • Understanding of the day-to-day operations of a production environment
  • Willingness to participate in on-call support
  • Experience engaging and collaborating across disciplines in design, deployment, operation, and optimization of services
  • Ability to debug production issues across services and levels of the stack
  • Experience practicing incident response and blameless postmortems
  • Ability to identify opportunities in processes and tools to improve team productivity
  • Ability to identify and attract top talent
  • Experience providing estimations, tracking progress, managing risk, and managing team members' time
  • Willingness to participate in on-call rotations with other disciplines
  • Involvement in tech communities and a track record of contributions

Additional Information

  • Participate in an on-call shift along with other disciplines to respond to incidents
  • Become involved in tech communities and add contributions to enhance them
  • Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals
About company
Flywire
Flywire is a global payments enablement and software company that digitizes payments for over 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies.
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Job Details
Category infrastructure
Posted 2 months ago