Toast is looking for a Site Reliability Engineer II, Tooling to build tools for internal engineers that ensure the reliability, availability, and efficiency of our platform. This role involves writing code, checking systems, resolving live issues, and performing root cause analysis to support our restaurant customers.

What You'll Do

Contribute to strategic organization-wide scalability, observability, and reliability initiatives.
Guide teams to build and maintain systems that are reliable and available for Toast customers.
Optimize existing processes, identify areas for improvement, and implement automated solutions to enhance efficiency and reliability of Toast systems.
Enable low-risk, compliant releases with rapid rollback capability to maintain platform reliability.

What We're Looking For

Industry experience with at least 2 years engineering experience with a focus on SRE/building internal development tools.
Bachelor’s Degree in Computer Science, engineering, or related field.
Working knowledge of complex cloud environments (AWS, GCP, Azure, etc.).
Hands-on coding experience with multiple coding languages - Java/JVM required + one or more of Kotlin, Go, Python, etc.
Background completing complex engineering projects in a Scrum environment.
Experience in building and running distributed systems.
Experience participating in Incident Response.
Well-developed written and verbal communication skills.
Deep problem-solving skills and the ability to think strategically and analytically.
Experience working with a diverse global team across multiple regions and time zones.