Sydney Hybrid Employment

Dovetail is hiring a Site Reliability Engineer

About the Role

About the Role

This role is focused on ensuring the reliability, scalability, and performance of our platform through strong engineering practices, automation, and operational excellence.

Responsibilities

  • Collaborate with the platform engineering team, engineering manager, technical product manager, and other engineers to enhance internal systems and platforms
  • Take ownership of the technologies that enable engineering teams to deliver value to customers
  • Improve delivery speed, developer experience, system reliability, and end-to-end customer outcomes by building high-quality internal platforms
  • Contribute to the design and implementation of infrastructure, application foundations, CI/CD pipelines, observability, and developer tools
  • Promote site reliability engineering principles and operational discipline across platform and product teams
  • Ensure robust reliability and performance as the customer base scales
  • Support continuous improvement in software development through code reviews, pair programming, design discussions, and mentorship
  • Help build a pragmatic engineering culture by defining clear standards and development practices based on industry best practices

Requirements

  • Experience working with platform technologies including TypeScript, GraphQL, Aurora PostgreSQL, AWS, containerization on EKS or ECS, serverless architectures, developer tools, and infrastructure-as-code using Pulumi or Terraform
  • Ability to quickly learn and apply new technical concepts, even when not fully familiar with every part of the stack
  • Strong sense of ownership for platform performance, reliability, and security in high-growth environments
  • Commitment to operational excellence, test integrity, and release quality
  • Capable of leading the delivery of complex features, understanding requirements, and ensuring high quality
  • Comfortable with ambiguity, able to work independently, solve problems resourcefully, and adapt to changing priorities
  • High attention to quality and dedication to delivering excellent work without compromising standards
  • Clear and concise communication skills, with the ability to evaluate and explain tradeoffs between effort and impact
  • Minimum of five years of professional software engineering experience
  • At least three years of experience in site reliability engineering, DevOps, or similar roles
  • Bachelor’s degree in computer science or equivalent practical experience
  • Solid understanding of core software engineering principles and operational best practices

Tech Stack

TypeScript, GraphQL, Aurora PostgreSQL, Amazon Web Services (AWS), Containerization with EKS or ECS, Serverless technologies, Developer tooling, Infrastructure-as-code using Pulumi and Terraform

Benefits

  • Equity grants for all employees in addition to a competitive base salary
  • Stock options provided to support long-term investment in the company's success
  • Work environment structured to support high performance regardless of location
  • Sydney office designed to facilitate in-person teamwork and collaboration
  • Flexible remote work options available for team members in the US

Company Culture

  • Emphasis on pragmatism and sustainable engineering practices
  • Collaborative environment focused on shared standards and continuous improvement
  • Support for career growth and professional development
  • Value placed on clear communication and thoughtful tradeoff analysis
  • Culture that encourages ownership, reliability, and high-quality del
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About company
Dovetail

Dovetail centralizes and analyzes customer feedback to help teams build with confidence. The platform turns scattered user insights into clear direction using AI, enabling organizations to identify what to work on next and drive product innovation.

With features like AI Projects, AI Channels, and AI Dashboards, Dovetail enables teams to ingest feedback from calls, surveys, tickets, and interviews, then analyze themes and trends to inform roadmaps and business decisions.

The platform supports collaboration across product, sales, marketing, and customer experience teams, providing a single source of truth for customer intelligence. It offers enterprise-grade security and compliance, including SOC 2, ISO 27001, HIPAA, and GDPR.

All jobs at Dovetail Visit website
Job Details
Department Engineering
Category infrastructure
Posted 4 months ago