About the Role
The role involves bridging software engineering and operations to build resilient systems, improve service reliability, and reduce operational toil through automation and proactive problem solving.
Responsibilities
- Design and maintain scalable infrastructure for high-availability services
- Implement automated deployment and configuration management systems
- Monitor system performance and respond to alerts efficiently
- Troubleshoot production issues across multiple environments
- Collaborate with development teams to improve code deployability
- Optimize system reliability and reduce incident frequency
- Develop tools to automate operational workflows
- Manage cloud infrastructure and ensure cost efficiency
- Participate in on-call incident response rotations
- Enforce security best practices in system design
- Conduct root cause analysis for critical outages
- Improve monitoring coverage and alerting precision
- Support disaster recovery planning and testing
- Maintain documentation for system architecture and procedures
- Drive adoption of observability practices
- Ensure compliance with service level objectives
- Evaluate new technologies for operational improvements
- Implement continuous integration and delivery pipelines
- Manage containerized workloads and orchestration platforms
- Optimize system performance under load
- Conduct capacity planning for infrastructure growth
- Enforce change management protocols
- Promote blameless postmortem culture
- Support database reliability and query optimization
- Ensure efficient log aggregation and analysis
Nice to Have
- Experience in a customer-facing technical role
- Background in software development
- Familiarity with financial transaction systems
- Knowledge of public transportation or mobility platforms
- Experience supporting high-volume APIs
- Exposure to large-scale data processing
- Certifications in cloud or DevOps platforms
- Contributions to open-source projects
- Experience with edge computing environments
- Worked in agile development environments
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid working model with office and remote options
Team
Cross-functional team focused on building reliable, scalable systems for digital ticketing and mobile payments
About Us
We develop mobile ticketing and fare payment solutions for public transit systems worldwide, enabling seamless travel experiences through secure, reliable technology.
What We Offer
- Comprehensive health benefits
- Pension contribution matching
- Flexible working hours
- Professional development budget
- Remote work support stipend
- Annual team offsite
- Generous vacation policy
- Employee share option plan
Visa sponsorship available for qualified candidates
