HSBC Group is hiring a Site Reliability Engineer

HSBC Group is hiring a Site Reliability Engineer to join our Wealth and Personal Banking CTO Engineering Foundation group. In this role, you will drive innovation using Cloud technologies by designing, building, and operating mission critical shared service platforms hosting APIs and Microservices. You will be responsible for ensuring the availability and maintainability of our large-scale API and Microservices platform located across three points of presence in HK, UK, and the US.

What You'll Do

• Ensure the availability and maintainability of our large-scale API and Microservices platform across three points of presence in HK, UK, and the US.
• Continuously improve the reliability, capacity, and performance of our platforms by applying SRE principles and practices.
• Elevate our expertise in safely managing our core technology stack underpinned by AWS, Kubernetes, Kong API gateway, Istio Service Mesh, and supporting services in a hybrid hosting environment.
• Develop best in class observability tools and techniques enabling monitoring and alerting capability.
• Investigate, triage, and resolve production incidents with attention to root causes.
• Contribute to the design and engineering of auto and self-healing capability for known failure modes.
• Contribute code to our platform repositories enabling reliability, higher release speed, simpler tenant onboarding, and improved controls.
• Author, contribute, and maintain our evolving knowledge base including support and operational runbooks, platform tenant guides, and onboarding documentation.
• Participate in a regular SRE on-call rota supporting a 24/7/365 support model for our mission critical platforms.

What We're Looking For

• Fluent in written and spoken English.
• Possess fundamentals and evidence-based problem-solving skills with a first principles-based mind-set.
• Demonstrate a bias-to-action, avoid analysis-paralysis, and maintain a sense of ownership.
• Be ego-less when searching for the best ideas and contribute effectively outside of your specialty.
• Strong fundamental knowledge in distributed systems and networking.
• Programming experience in at least one of: Python, Java, Go, Ruby, Bash scripting.
• Ability to debug and optimise code, while automating routine tasks.
• Strong background in the setup, use, and optimisation of observability tools including Splunk, DataDog, AppDynamics, and Cloudwatch.
• Understanding of quantifying failure and availability using SLOs, SLIs, and Error Budgets.
• Hands-on experience with AWS.
• Hands-on experience with Linux/Python.
• Hands-on experience with Kubernetes/Docker.
• Experience with Doris, Jenkins, and Github.
• Production support experience with Incident management.

Nice to Have

• Production support experience across virtualized and/or containerised environments, particularly those employing Kubernetes.
• Experience with large scale API development and management technologies/frameworks like Kong.
• Experience in infrastructure and application performance analysis and tuning.
• Experience with Service Mesh technology, particularly Istio & Envoy.
• Experience with DevOps and Agile ways of working.
• Experience with CI/CD pipeline development.
• Experience with Infrastructure-as-code tools (e.g., Terraform).
• Relevant certifications for Cloud Providers (e.g., AWS solutions architect associate).
• Relevant certifications for Kubernetes (e.g., CKA).
• Experience with Datadog, AppDynamics, Splunk, Kong Gateways, Rproxies, Ansible, and Terraform.

Technical Stack

• Cloud & Infrastructure: AWS, Kubernetes, Docker, Terraform, Ansible
• API & Service Mesh: Kong API gateway, Istio Service Mesh
• Languages & Scripting: Python, Java, Go, Ruby, Bash
• Observability & Monitoring: Splunk, DataDog, AppDynamics, Cloudwatch
• Tools: Doris, Jenkins, Github

Team & Environment

You will be part of the Wealth and Personal Banking CTO Engineering Foundation group, driving innovation and reliability for shared service platforms.

Benefits & Compensation

• Greater number of leave days for life events (wedding, family care, bereavement).

Work Mode

This role supports a global platform with points of presence in HK, UK, and US.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.