Responsibilities
- Address system faults, performance concerns, and service requests promptly.
- Perform scheduled preventative maintenance to enhance system uptime.
- Deliver Level 2 technical support and adhere to defined service level agreements.
- Support store teams by responding to user inquiries and sharing best practices.
- Diagnose and resolve issues with IP and analogue CCTV systems, NVRs, VMS platforms, and basic network configurations.
- Conduct root cause assessments to identify failure points and support service enhancements.
- Collaborate with remote technical teams and escalate complex issues as required.
- Serve as the primary on-site technical point of contact and ensure clear communication.
- Maintain precise service records and comply with established safety protocols.
- Engage in ongoing product and technical training programs.
Benefits
- Competitive compensation package
- Company-provided vehicle for work purposes
- 25 days of annual leave plus public holidays
- Pension plan with employer contributions
- Life insurance coverage, employee assistance program, and referral incentives
- Access to various discounts, including cycle-to-work schemes and internal product offers
Compensation
Competitive salary
Work Arrangement
Remote (City/Region)
Team
On-site technical support role with collaboration across remote teams
Other
- Must be open to regular travel for service assignments
- Holding a full UK driving licence is mandatory
- Involves direct interaction with customers
- Requires hands-on technical work in field environments
- Acts as the on-site technical contact for systems
- Must follow all applicable safety procedures
- Active participation in training programs is expected
Not specified
