Responsibilities
- Investigate and resolve incidents by identifying root causes and applying solutions for software, hardware, and network-related problems of moderate to high complexity.
- Engage in detailed inquiry, research, and analysis to address and fix minor issues independently.
- Escalate major incidents requiring code modifications or system configuration changes to the Tier 3 Support team.
Work Arrangement
On-site
Other
- The physical demands outlined are representative of those required for an employee to successfully perform the essential duties of this position.
- Reasonable accommodations can be provided to allow individuals with disabilities to perform essential job functions.
- Work takes place in an office environment with regular exposure to computer monitors and involves prolonged use of computers, keyboards, mice, and multi-line phone systems.
- This role does not include supervisory responsibilities.
- Employment is contingent upon passing a pre-hire drug test and receiving satisfactory results from reference and background checks.
