Henry Schein One LLC is seeking a Service Coordinator to manage the dispatch and scheduling of technicians for equipment installation, service, and emergency repairs. This role is central to ensuring efficient customer support and seamless field service operations.
What You'll Do
- Create work orders and schedule or dispatch technicians for equipment installation, service, or emergency repairs.
- Receive a high volume of customer telephone calls to obtain details on problems, equipment type, model, and office hours.
- Answer general customer questions about equipment and service, reroute calls to correct departments, and track calls appropriately.
- Schedule service calls with technicians and maintain frequent communication throughout the day to help plan and organize their time.
- Reschedule service calls based on newly posted parts receipts and coordinate installations with equipment coordinators, technicians, and customers.
- Determine which calls require troubleshooting based on predetermined call type selection.
- Review all open work order statuses to ensure the designated technician has received notification.
- Notify Parts Order Representatives of parts and equipment ready to be received into the system.
- Provide accurate information for new account set up and proper follow up.
- Provide a weekly status report to management via email.
- Maintain a manual schedule book daily for back up purposes.
- Participate in special projects and perform other duties as required.
What We're Looking For
- Typically 2 or more years of related experience.
- Very good time management skills and the ability to prioritize work and meet deadlines.
- Very good attention to detail and accuracy.
- Customer service oriented with the ability to work with complex issues.
- Ability to plan and arrange activities.
- Very good interpersonal communication skills.
- Very good written and verbal communication skills.
- Ability to maintain confidential and highly sensitive information.
- Ability to work in a team environment.
- Ability to multi-task.
- Ability to establish productive working relationships at multiple levels within the organization.
Nice to Have
- A Bachelor’s degree is preferred.
Team & Environment
You will work under minimal supervision and may determine methods and procedures on new assignments.
Benefits & Compensation
- Compensation: $37,735-$58,962
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- PTO (or sick leave if applicable)
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Work Mode
This is an onsite position.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
