Werner Hyundai is hiring a Service Advisor to be at the forefront of the automotive industry. In this role, you'll promote innovative service, parts, and accessories while working with the latest diagnostic technology in our state-of-the-art environment. Reporting to the Service Manager, you will coordinate customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

What You'll Do

Process repair orders, quotes, and invoices.
Provide customer support via phone and face-to-face at the dealership.
Qualify customer problems and log them for technicians to review.
Ensure customer approval for all remedial work to be carried out.
Promote our range of vehicle parts and accessories.
Coordinate service work internally to adhere to commitments made to customers.
Estimate costs and time for work, and maintain customer contact to ensure smooth delivery of the vehicle.

What We're Looking For

Prior experience as a service advisor or service writer.
You must possess above-average phone and communication skills.
You must bring a positive, upbeat attitude and be completely comfortable upselling clients on products and services.
Excellent follow-up and follow-through skills to ensure client satisfaction.
The ability to communicate technical information in non-technical terms to clients.

Team & Environment

You will report directly to the Service Manager and join a well-structured service team with supportive management.

Benefits & Compensation

Commission-based income based on your performance.
Ongoing comprehensive training both online and in-person.
Market-leading, top tier pay plan based upon certification level and experience.
Paid OEM certification and advanced training opportunities.
Modern air-conditioned & heated service bays with upgraded equipment, lifts & factory tooling.
Benefits after 30 days of employment.
Medical insurance offering 100% benefits & free tele-health.
Employer paid life insurance.
Dental & Vision insurance.
Voluntary Short-term & Long-term Disability, Supplemental Life Insurance, Accident, Hospital Indemnity & Critical Illness Plans.
401k with employer match.
Employee Assistance Plan.
Employee Discounts & Referral Program.
Paid time off and paid holidays.
Closed on Sundays allowing you to enjoy real work-life balance.