Responsibilities
- Work with product managers and software engineers to glean information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs
- Test product features and write/edit/update articles from an end-user perspective (including UI reference, step-by-step procedures, and background information)
- Organize information into digestible, informative topics
- Contribute user-perspective feedback on our platform (e.g. Jira issues) to help Kentik continually improve
Requirements
- Minimum eight (8) to ten (10) years of experience
- Extensive experience writing and editing KB documentation for a software-based product
- An affinity for written language that’s detailed, unambiguous, precise, and concise
- Experience testing and validating documentation for accuracy, completeness, and usability
- Strong collaboration and communication skills, including persistence in getting information from a variety of sources
- Critical thinking skills and the ability to ask great questions
- Ability to look broadly and deeply at both the product and our KB content, with a discernment to determine what brings value to the reader
- Strong organizational habits that enable you to move multiple projects forward in parallel
Nice to Have
- Familiarity with the concepts and terminology of networking and network infrastructure
- Familiarity with the concepts and terminology of data analytics
- Experience with Jira, Notion, and content management systems (we use Document360)
- Experience creating media content (explanatory video tutorials, slideshows, guided walk-throughs, etc.) for integration into a primarily static online environment
Benefits
- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
