InterSystems is hiring a Senior Technical Specialist for the TrakCare Backline Support team, the worldwide elite group entrusted with resolving the most complex and business-critical issues across the global customer base. This senior individual contributor role requires end-to-end experience with enterprise healthcare software to diagnose, validate, and solve escalated problems.
What You'll Do
- Act as a recognized TrakCare subject-matter expert on core functionality, reporting frameworks, and platform behavior.
- Independently manage high-severity escalations and crisis situations from triage through resolution.
- Provide advanced technical analysis of customer environments, configurations, and system behavior.
- Take end-to-end ownership of complex issues to ensure durable and well-aligned solutions.
- Collaborate with Engineering, Product, Implementation, and Regional Support teams on escalations and improvements.
- Identify recurring issues, risks, or product gaps and proactively raise them through internal processes.
- Contribute to internal documentation, best practices, and knowledge sharing.
- Serve as a go-to technical resource within Backline and for regional teams worldwide.
- Mentor and support colleagues through guidance, troubleshooting, and knowledge transfer.
- Communicate clearly and effectively with both technical and non-technical stakeholders.
- Build strong, trust-based relationships with customers and internal teams.
What We're Looking For
- Extensive hands-on experience with TrakCare and IRIS.
- Background in development, implementation, and/or support of enterprise healthcare software.
- Strong knowledge of healthcare interoperability standards, such as HL7 and FHIR.
- Ability to operate as a full-stack specialist, capable of designing and building complete environments that mirror customer systems for advanced debugging and root-cause analysis.
- Strong programming and scripting skills including InterSystems Caché ObjectScript, SQL, JavaScript, and the Angular framework.
- Ability to resolve complex, non-standard issues independently.
- Strong analytical, diagnostic, and problem-solving skills.
- Ability to operate effectively under pressure and in time-critical situations.
- Excellent written and verbal communication skills.
- Strong learning agility and adaptability.
- Operates with minimal supervision and high accountability.
- Trusted by peers, managers, and customers for sound technical judgment.
- Demonstrates leadership through expertise rather than formal authority.
- Consistently delivers high-impact outcomes beyond individual assignments.
Technical Stack
- Languages & Frameworks: InterSystems Caché ObjectScript, SQL, JavaScript, Angular
- Platforms & Standards: TrakCare, IRIS, HL7, FHIR
Team & Environment
You will be a senior individual contributor within TrakCare Backline Support, the worldwide elite TrakCare support team.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category.
