Design and document contact center solutions, including integration to other industry known products for the follow: Genesys, NICE, AWS and/or Google.
The Architect would over see delivery of contact center solutions (CCaaS), such as Natural Language (NLU/NLP), Conversational Robot (AI – chat/voice Bots), WFM, WFO and/or Self Service IVR with call routing technologies, etc.
Support the development and integration teams in our delivery model, which includes activities such as solution sizing, configuration and integration of contact centre solutions.
Lead and participate in functional/technical analysis.
Produces feasibility and effort estimates.
Collaborates closely with the Sales and Project Management teams.
Plans solution delivery steps, deployment phases, quality assurance guidelines, and identifies delivery team members.
Supports the integration team to ensure delivery.

Knowledge of the Genesys Cloud solution as well as its AI modules
Solid knowledge of Contact Center solutions & product suites within one or more of the following editors: Genesys, NICE, AWS and/or Google.
Experience in solution design related to artificial intelligence (AI) with a focus on contact centres.
Knowledge of different modes of AI resource utilization (private/public endpoint) and their financial and operational impacts.
Flexibility, mobile and desire to work on different types of contact center projects (design, development, integration & configuration) and which remote work is possible.
Strong customer skills, with work experience and ability to work directly with customers.
Computer Science or Engineering background.
Software development and systems integration.
Database systems, data lakes and data warehouses.
English & French, spoken and written.
Security Clearance for Federal Government.

Cloud solution delivery experience is an asset (Amazon Connect, Twillio, Google).
Programming languages is an asset.

Bell Canada Enterprises is hiring a Senior Technical Architect

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