About the Role
Senior-level position requiring strong technical and communication skills to lead system analysis and infrastructure improvements in a regulated healthcare environment.
Responsibilities
- Manage communication, change processes, documentation, and process improvements related to product configuration, installation, upgrades, performance monitoring, security, and server optimization.
- Plan the deployment of new solutions while coordinating across multiple teams.
- Lead continuous improvement initiatives and strategic enhancements for infrastructure services.
- Assess technical and business requirements through team collaboration to recommend effective solutions.
- Develop and maintain strong relationships with clients, vendors, consultants, and end-users.
- Stay current with advancements in the field and incorporate relevant innovations into enterprise systems.
- Ensure thorough documentation and accountability in project management practices and methodologies.
- Support the coordination of enterprise-wide, highly available applications operating on a global network.
- Work closely with development teams to troubleshoot and resolve deployment issues.
- Effectively manage multiple concurrent tasks using strong time management and prioritization abilities.
- Communicate clearly and effectively with both technical and non-technical stakeholders.
- Document change controls and monitor change management processes throughout the product lifecycle.
- Coordinate across teams to ensure adherence to compliance standards.
Requirements
- Minimum of five years of relevant professional experience.
- Fixed work schedule with on-call availability, including flexibility for product deployment events.
- Strong analytical and critical thinking capabilities.
- Excellent written and verbal communication skills.
- Proactive mindset with the ability to work independently with minimal supervision.
- Solid understanding of business processes and healthcare industry regulations.
- Ability to manage multiple tasks efficiently with strong time management and prioritization.
- Clear and effective communication with both technical and non-technical audiences.
Nice to Have
- Five to eight years of professional experience.
- ITIL certification or knowledge.
- Experience in helpdesk support roles.
- Strong communication abilities.
- Customer relationship management skills.
- Experience in business analysis planning and monitoring.
- Skills in requirements analysis and design definition.
- Project management experience within enterprise operations environments.
- Basic knowledge of Windows servers and Azure technologies.
- Understanding of Change Control and Request for Change (RFC) processes.
- Experience working in culturally diverse teams.
- Familiarity with data center operations and vendor management.
- Experience operating within SLA parameters, including documentation and coordination.
- Proficiency in Microsoft Excel and Power BI.
- Basic understanding of MSSQL databases, programming concepts, AI, machine learning, and cloud computing.
- Focus on integrating AI and automation, advanced data analytics, and hybrid skills that combine business strategy with technology.
Compensation
Not specified
Work Arrangement
Not specified
Team
Cross-functional teams operating in a global, regulated healthcare technology environment with emphasis on collaboration, compliance, and system reliability.
Not specified
