Responsibilities
- Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce and fintech companies.
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
- Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
Requirements
- More than 10 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
- Experience in supporting Thailand territories.
- Accountable for relationship management, cross sells, upsells and solutions consulting.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.
- Entrepreneurial mindset with appetite to define processes and build programs.
Nice to Have
- A Bachelor’s degree or equivalent experience
- CDP & CPaaS experience is highly desirable
- Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience
- An understanding of the customer experience (CDP + CPaaS) business model
- Experience managing high tech Thai enterprises
Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
Additional Information
- Fluency in Thai (speaking and writing) is desired to work with the Thai customers
- approximately 30% travel is anticipated to help you connect in-person in a meaningful way
